If the customer wishes to return one or more items, he/she may do so within 14 days of receipt of the order, provided that the product is intact, sealed, complete and inside its original packaging. Damaged product returns showing traces that they have been used or which do not have their original packaging and label are not accepted. Returns of products that will expire in less than a month will not be accepted either and nor will any products purchased with AmixPoints.
To exercise the right to return, the customer must contact our customer services department by sending an e-mail to firstname.lastname@example.org with the subject “Order return + “order number”. The items that you wish to return must be specified and so too must the refund method (through the original method of payment or a voucher).
The customer may also opt for our collection service which has a charge of 20 €. In this case, when the customer contacts the customer service department, he/she must indicate a collection day and place. Collections will be carried out from Monday to Friday between 9:00 a.m. and 19:00 p.m. However, if the customer is absent on the agreed date, no other attempt will be made to collect the order and the order must be returned by another method.
When we receive the returned order at our premises, we will complete the corresponding refund within a maximum of 7 business days according to the method of payment chosen by the customer, whether this is the original method or in the form of a discount voucher. We do not complete refunds according to any method other than the original method of the order.
If we receive one or more items in a poor condition or which do not comply with the aforementioned requirements, the customer will lose the right to be refunded.